My touch panel isn’t working. What’s wrong?

Sometimes the touch panel may get confused if it has been connected to multiple apps or devices. This is easily fixed:

  1. Close the Muzik Connect app, and any other apps interacting with the headphones (Spotify, iTunes, etc.).

  2. Go to Bluetooth Settings on your mobile device and “forget/unpair/unsync” the headphones.

  3. Hold the On/Off button on your headphones for 10 sec. This will clear the headphones from any Bluetooth device.
  4. On your mobile device, turn Bluetooth off, then back on.
  5. Turn the headphones back on. Wait for it to appear on the device list.
  6. Pair the headphones again.

Note:
When you power on the headphone the touch panel is doing a calibration, if your hand is touching the touch panel on the right cup when powered on, it will not work and become unresponsive.

To fix it you have to wait for 1 minute without touching it while the headphones automatically recalibrate, or power the headphones OFF­-ON.

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