Please first check you are using the correct MUZIK app with your headphone.
For the new MUZIK wireless LUX or LTD headphone, please use our MUZIK LIVE app found in either the iOS or Android store. This will appear as a black logo against a white background, as noted below.
Please note: You will not be able to pair to the older Muzik Connect app which is shared below.
The older Muzik Connect app which can be used by Muzik One headphone users who have an iOS device. This app has a white logo against a black background. Please see below.
Please also note: Muzik One users will not be able to pair to the new MUZIK LIVE app.
Then, if the above information does not solve your issue, please follow the troubleshooting in this pairing article here.